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Return & Refund Policy

At health-e we strive to provide the best experience for our users. If you are not satisfied with your purchase, please review our return and refund policy below:

1. Eligibility for Refunds

  • Refund requests must be made within 5 days of purchase.
  • Only purchases made directly through our app are eligible for refunds.
  • Refunds may not be granted for digital subscriptions or services that have already been used or emergency kit that has already been assigned to a user.

2. How to Request a Refund

  • Contact our support team at [email protected]
  • Provide your order details and the reason for your return & refund request.
  • Our team will review your request and respond within 2-3 business days.

3. Approved Refunds

  • If approved, refunds will be processed by Health-e to the original payment method within 3 business days from approval of request.
  • User can expect payment in original payment method within 3 business days of release by Health-e.

4. Non-Refundable Items

  • Subscription fees
  • Services already availed by user
  • Any purchases made through third-party platforms (e.g., App Store, Google Play).
For any questions or concerns, feel free to reach out to us at [email protected].

Shipping Policy

At health-e, we aim to deliver your orders quickly and efficiently. Please review our shipping policy below:

1. Processing Time

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Orders placed on weekends or holidays will be processed on the next business day.

  • Estimated delivery times vary based on location and shipping method selected at checkout.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery location and chosen shipping method.

4. Tracking & Updates

  • You can track your order through from the “my account>Order History” section of the health-e app

5. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us at [email protected]
  • We are not responsible for delays caused by shipping carriers or customs.
For any questions or concerns, feel free to reach out to us at [email protected].
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