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Privacy Policy

This Privacy Policy describes how Anahat Solutions Pvt. Ltd. manages your Personal Data in compliance with the Indian Laws, including the Digital Personal Data Protection Act (hereinafter referred to as “DPDPA”). We encourage you to read this Privacy Policy so that you know and understand the purposes for which we collect, use, process, store and disclose your Personal Data in a restricted manner.
We may update this Privacy Policy from time to time. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time. We encourage you to check the latest version of this Privacy Policy regularly.
By signing up for or using any services or campaigns offered by Anahat Solutions Pvt. Ltd. or submitting information to or otherwise communicating with Anahat Solutions Pvt. Ltd., you agree and consent to collecting, using and disclosing your Personal Data in accordance with the purposes laid down in the Privacy Policy. However, please note that separate consent shall be sought again in case Anahat Solutions Pvt. Ltd. is required to process and/or disclose your Personal Data for any purpose(s) over and above those enumerated in this Privacy Policy.
This Privacy Policy does not supersede or replace any other consents which you may have previously or separately provided to us in respect of your Personal Data and your consent to this Privacy Policy is in addition to any other rights which any of the Companies may have at law to collect, use or disclose the Personal Data.
This Privacy Policy and your use of this website shall be governed in all respects by the laws of India.
A few possible privacy issues and concerns for the users are stipulated hereunder:

1. What data do we collect?

Personal data or personal information means any data about an individual from which that person can be identified.
We may digitally collect, use, store and transfer the following kinds of personal data about you:
  1. Personal data: Name, phone number, date of birth;
  2. Address: Email, billing, organization, residential;
  3. Medical: Medical records submitted by you including doctor’s prescriptions, diagnosis records, medicines and drugs, laboratory test reports, patient insurance data, and other data submitted by you while availing the services provided by Anahat Solutions Pvt. Ltd.;
  4. Technical and Analytical data: Username, password, IP address, browser information, registration data, and other data used to identify the ways in which you access to our website;
  5. Profile data: Preferences, feedback and survey responses;
  6. Marketing and Communications data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
  7. Financial Data: Payment confirmation or failure details only.

2. How do we collect your data?

We use the following methods to collect your data:
  1. You may provide us your data via our website, mobile application, email, phone, by completing a form, correspondence, or other means;
  2. By registering online to use the website or for any other services that we offer;
  3. By completing a survey request or providing feedback via email or other means of contact;
  4. Use or view our website via your browser’s cookies.
Our website and mobile application tracking tools also collect information like your IP, Location, Website clicks in anonymized format and aggregates this data.

3. How do we use your data?

Anahat Solutions Pvt. Ltd. collects your data for the following purposes only:
  1. Providing and administering our medical records storage and consultation services;
  2. Provide you with the information, answers to queries, and/or directions;
  3. Provide you with the services that you have requested;
  4. Manage your membership, including registration;
  5. Processing quotation offers and managing the customer relationship inclusive of providing customer the required services, support and process, evaluate and respond to requests and inquiries, and capturing personal data of potential customers for future communications; 
  6. Conducting and facilitating customer satisfaction surveys, marketing campaigns, market analysis, contests or other promotional activities;
  7. Market services which are of special interest and its relevance;
  8. Furnishing marketing communications by post, telephone, text, emails and other digital methods are products and services (such as alerts, promotional materials, newsletter, etc.);
  9. Analyzing personal data to provide with the relevant marketing offers and information, ensure accuracy of customer contact information; 
  10. Reporting and data analytics such as market research, trend analysis, financial analysis, customer segmentation and profiling of customers in order to improve customers experience with Anahat Solutions Pvt. Ltd. and provide better and more personalized content; 
  11. Improve our website to serve you better.
Anahat Solutions Pvt. Ltd. does not use, store, or discloses your Personal Data for any other purposes other than the ones listed hereinabove.

4. Will the data be shared with any third party?

We do not share your data to any third party. Further unless a specific consent is taken, it can never be shared with the third party.
We may be compelled to share your details under following special circumstances such as when we believe in good faith and is required by law. Please note that the same shall considered as “Certain Legitimate Uses” under Section 7 of the DPDPA.
  1. To prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
  2. In the interest of public health or public interest.
  3. For safeguarding itself from loss or liability such as prevention of corporate espionage, maintenance of confidentiality of trade secrets, intellectual property, classified information, etc.
  4. Any kind of medical emergency wherein there is a threat to your life or health.
  5. To confirm to legal requirements, or to respond to lawful Court orders, subpoenas, notices, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
  6. Personal information may also be shared with the company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will display a prior notice on our Website.

5. What happens if you do not provide us with the information, we had asked you for or if you ask us to stop processing your information?

Where it concerns processing operations related to the business relationship with you, Anahat Solutions Pvt. Ltd. will not be able to adequately establish, conduct or terminate a business relationship with you and generally perform the purposes described above without certain data.
Although we cannot obligate you to share your personal data with us, please note that this then may have consequences which could affect the business relationship in a negative manner, such as not to establish and continue the business relationships you have asked for.
Subsequently, in case you rescind or withdraw your consent, kindly send us an email at [email protected]., and we would immediately stop processing your Personal Data. We will also erase all kinds of Personal Data which has been provided by you under this Policy, available at our end.
Post deletion and erasure of the Personal Data, we would duly notify you the same in writing. This entire process shall be completed by us within 15 (fifteen) days.

6. How do we safely store your data and for how long?

Anahat Solutions takes appropriate security measures to protect your data from being accidentally lost, used or accessed by unauthorized sources. We limit access to your personal data to employees within the organization, medical practitioners, and to those with a legitimate business or industry need.
We will only retain your data for stipulated time of 3 (three) years to fulfil the purposes, we collected it for, including for the purposes of satisfying any legal, accounting, audit, or reporting requirements or until you notify us that you no longer wish to receive the services and storage/consultation facilities provided by Anahat Solution.
In general, customer related personal data is kept for the duration of the contractual relationship for which you have given your due consent, or for a minimum period of 3 (three) years, or for a shorter/longer period if required by local laws and regulatory requirements only.
For data provided to us by our clients, we are governed by their data retention rules as specified in their privacy notices.
Through the setting of IT applications and policies we ensure that our keeping of your personal data is deleted when we no longer need it.

7. What we do not do with your Data?

We strictly refrain from sharing, disclosing, selling, renting or otherwise provide personal information to other companies (other than to specific Anahat Solution marketplace administrators you are interacting with, or to third party apps or service providers being used by the administrators you are interacting with) for the marketing of their own products or services.
If you are a medical practitioner using Anahat Solutions’ services, we do not use the personal information to independently contact or market your patients. However, Anahat Solutions may contact or market your patients, if we obtain their information from another source, such as from the patients themselves.

8. Processing of Personal Data of a Minor

In the event any personal data of a minor, i.e., below 18 years of age, is submitted via our website, mobile application, email form, surveys, etc., the same shall be submitted and collected by us only after obtaining due and verifiable consent from the minor’s parents or guardian, as required under the law.
In such circumstances, a valid ID proof of the parent or guardian along with the minor should be mandatorily submitted in order to verify the consent of the parent or guardian.
Anahat Solutions will not collect, use, process or transfer the personal data of a minor in any manner that is likely to cause harm to the minor, and shall further not use the Personal Data for displaying targeted ads or other similar purposes.

9. What are your data protection rights?

Under data protection law, you have the following rights:
  1. Right to access your data: You are entitled to ask Anahat Solutions Pvt. Ltd. for an overview of or to obtain a copy of the personal data we hold about you.
  2. Right to have your data corrected: You may request immediate rectification of any inaccurate or incomplete personal data we hold about you.
  3. Right to have your data erased: You may request the personal data to be erased when it is no longer needed, where applicable law obliges us to delete the data or the processing of it is unlawful. In the event you want your personal data to be erased, please send an email requesting the erasure at [email protected].
  4. Right to restrict data processing: You have the right to restrict the processing of your personal data in specific circumstances.
  5. Right to data portability: You have the right to receive your personal data in a structured, machine-readable format for your own purposes, or to request us to share it with a third party.
  6. Right to object to data processing: You have the right to object to our processing of your personal data, where we rely on our legitimate interests, as the basis for our processing, where your data protection rights outweigh our reasoning for legitimate interests.
  7. Right to withdraw consent: Where Anahat Solutions has asked for your consent to process personal data, you may withdraw your consent at any point of time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  8. Right to be informed: About how the data is used which is being collected from you.
  9. Right to information about other Data Fiduciaries and Data Processors: You can ask for the information about all other Data Fiduciaries and Data Processors with whom the personal data has been shared by us, if any, along with a description of the personal data so shared.

10. Cookies

Cookies are data files that are placed on your computer or mobile device when you first visit a website or page. They contain information created by a web server, such as IP address, operating system, referring URL that can be stored on a user’s hard disk for use during a session or for future use. Our cookies are session cookies which are only stored temporarily and are deleted from the user’s device when the browser is closed.
Anahat Solutions uses cookies to provide you with the best browsing experience on the site and to improve speed/security. We do not use cookies to collect any personal data from you, or to pass data on to a third party, without your permission.
If your browser enables the use of cookies, we take this, and your continued use of our site as acceptance of our use of cookies. If you do not wish to accept the use of cookies, please go to your browser settings to restrict or block the use of cookies set by our website.

11. Payment Gateway

Anahat Solutions uses the third-party payment gateway of Razorpay on its mobile Application for collecting payment from you for the services obtained by you.
Your financial data including card details, PINs, bank details, etc. shall not be stored by us, or intercepted, or disclosed in any manner. We would only maintain records of payment confirmation or failure.
In the event of any unfortunate and unwarranted data breach regarding financial data, we shall have no liability towards the same as no such data is being stored on our servers within India, or otherwise.

12. Privacy policies of other websites

Anahat Solutions’ website, health-e, may contain links to external sites. These external sites will have their own privacy policies, and Anahat Solutions holds no direct or indirect responsibility for the privacy policies and/or practices or the content of such third-party websites.

13. Disclosure

Anahat Solutions Pvt Ltd. will not rent or sell your personal data to any individual or entity. We will not disclose your personal data to third parties, except as required in the course of providing our services or for purposes as described above.
Other than to contractors, medical practitioners associated with Anahat Solutions and affiliated organizations, we disclose personal data only in response to a subpoena, court order or other governmental request or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Anahat Solutions, third parties or the public health or interest at large, as defined in this Privacy Policy.

14. Changes to our privacy policy

Changes to our privacy policy will be made occasionally in line with any changes to data protection law. We encourage you to regularly check this notice on our website for updates.

15. How to contact us?

If you want to access your personal data, make use of any of your other rights mentioned above or if you have any questions or concerns about how Anahat Solutions Pvt. Ltd. processes your personal data, please contact us via your registered email or in writing to the:
Contact Details: +91 7859804224

16. How to make a complaint and contact the appropriate authorities?

If you have any concerns about how Anahat Solutions Pvt. Ltd. uses and stores your personal data, please contact us in the first instance, so that, we can address and rectify the issue.
Should you not be satisfied with our response or believe we are processing your personal data against the law, you may also have the right to file a complaint with the Data Privacy Authority in your country of residence or work, or seek a remedy through the Courts where you believe an infringement of data privacy laws may have taken place.
It is exclusive property of “Anahat Solutions Pvt. Ltd.”. No part of the same can be reproduced, copied, shared, altered, photocopied, etc., in any direct or indirect manner whether directly or indirectly.